Terms and Conditions

PROTECTION OF PERSONAL DATA

Commitment of CONVEXMOB SRL, brand MOBILIS, regarding the protection of personal data

Your trust in our services and staff is one of our primary concerns. To this end, in order to provide you with the best possible experience, we focus on continuous improvement across all of our activities.

CONVEXMOB SRL, brand MOBILIS, acknowledges the importance of your personal data and is committed to protecting its confidentiality and security. It is therefore important to us to provide you, in a comprehensive manner, with information related to the processing of your personal data within the framework of these Terms and Conditions.

CONVEXMOB SRL, brand MOBILIS, respects the privacy of all our clients and all visitors to our website and will handle and process personal data with great care, under adequate technical and organisational security conditions.

CONVEXMOB SRL, brand MOBILIS, processes personal data received directly from you as a data subject, or indirectly in the course of commercial/contractual relations when accessing the services provided by CONVEXMOB SRL, brand MOBILIS.

Your use of this website is subject to these provisions and the General, Technical and Participation Conditions of CONVEXMOB SRL, brand MOBILIS.

If you do not agree with any of the terms of these Terms and Conditions, please do not use our website or provide us with your personal data. Certain services may be conditional upon the provision of your personal data.

CONVEXMOB SRL, brand MOBILIS, will process your personal data only to the extent necessary for the fulfilment of the purposes mentioned below, in compliance with the legal requirements of data security and confidentiality.

What personal data does CONVEXMOB SRL, brand MOBILIS process?

The processing of personal data refers to any operation or set of operations performed on your personal data by automated or non-automated means, such as: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, blocking, erasure, destruction, and archiving.

To access the mobilis.md website, you do not need to provide us with any personal data.

In the context of the ongoing activities of CONVEXMOB SRL, brand MOBILIS, including the conduct of commercial/contractual activities, the purchase of products, as well as in the context of fulfilling legal obligations, we may request certain personal data from you.

In this regard, CONVEXMOB SRL, brand MOBILIS, will process, among other things, the following personal data:

• first name and surname;
• telephone/fax;
• home/residence address;
• email address;
• IDNP (Personal Identification Number).

Who are the data subjects?

The data subjects whose data may be processed by CONVEXMOB SRL, brand MOBILIS, exclusively for the purposes mentioned below, are:

• individual clients of CONVEXMOB SRL, brand MOBILIS — current, former, or potential;
• visitors and the general public;
• their legal or contractual representatives/authorised persons.

Consequences of refusing to provide personal data

You, as a data subject, are required to provide complete, up-to-date, and accurate data.

In order to provide you with certain services specific to the company's activity, CONVEXMOB SRL, brand MOBILIS, will request the personal data necessary for the provision of those services, and the refusal to provide such data may result in the impossibility of providing CONVEXMOB SRL, brand MOBILIS services. When you purchase a service provided by CONVEXMOB SRL, brand MOBILIS, we will collect personal data in connection with the provision of those services.

By reading these provisions and by providing personal data in order to access the services of CONVEXMOB SRL, brand MOBILIS, through the website owned by CONVEXMOB SRL, brand MOBILIS, you are informed and/or expressly express your consent and give your agreement to the processing of personal data in accordance with the legal provisions on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and national legislation: Law No. 133/2011 on the protection of personal data.

What are the purposes of collecting personal data?

We use your personal data only for the following purposes:

• conducting the commercial/contractual activities of CONVEXMOB SRL, brand MOBILIS;
• managing client relations; commercial communication with clients through any means of communication;
• developing and improving services;
• communication with public or public-interest institutions;
• fulfilment of applicable legal obligations;
• archiving and statistical purposes.

CONVEXMOB SRL, brand MOBILIS, will consider all information collected from you as confidential and will not share it with third parties, except for business partners as described below, without your express and prior consent.

Who are the recipients of your personal data?

The recipients of the data may be the data subjects themselves who have provided the personal data, as follows:

• individual clients of CONVEXMOB SRL, brand MOBILIS — current, former, or potential — visitors, the general public, and their legal or contractual representatives/authorised persons, for the purpose of conducting commercial/contractual relations.

Recipients other than the data subjects may include: central and local public authorities, courts of law, police — within the limits of legal provisions and/or as a result of expressly formulated requests — banking institutions, judicial enforcement officers, insurance and reinsurance companies, market research organisations for statistical purposes, etc.

The confidentiality of personal data will be ensured by CONVEXMOB SRL, brand MOBILIS, and will not be provided to any third parties other than those mentioned in this document.

Duration of personal data processing

For the purpose of achieving the aforementioned objective, CONVEXMOB SRL, brand MOBILIS, will process your personal data throughout the entire period of the contractual relations for which you have accessed the service, until the moment when you or your legal/contractual representative exercise the right to object/erasure, except where CONVEXMOB SRL, brand MOBILIS, processes the data on the basis of a legal obligation or justifies a legitimate interest.

Following the completion of personal data processing operations for the purposes for which they were collected, if you or your legal/contractual representative do not exercise the right to object/erasure in accordance with the law, such data will be archived by CONVEXMOB SRL, brand MOBILIS, for the period provided for in the internal procedures of CONVEXMOB SRL, brand MOBILIS, and/or will be destroyed.

What are your rights?

By reading this document, you have been informed of the rights you are entitled to under the applicable legal provisions, namely:

• the right of access;
• the right to rectification;
• the right to erasure of data;
• the right to restriction of processing;
• the right to data portability;
• the right to object;
• the right regarding the individual automated decision-making process.

Furthermore, where processing is carried out on the basis of consent, you have the right to withdraw your consent at any time, in written form addressed to CONVEXMOB SRL, brand MOBILIS, under the conditions of applicable legislation, without affecting the lawfulness of processing carried out on the basis of consent prior to its withdrawal.

You have the right to object at any time, free of charge, to your personal data provided to CONVEXMOB SRL, brand MOBILIS, being subject to processing, with reference to the data and purpose in question — only on legitimate and well-founded grounds related to your particular situation — except where CONVEXMOB SRL, brand MOBILIS, demonstrates that it has legitimate and compelling grounds justifying the processing which override your interests, rights, and freedoms, or that the purpose is the establishment, exercise, or defence of a legal claim. In the event of unjustified objection, CONVEXMOB SRL, brand MOBILIS, is entitled to continue processing the data in question.

By reading this document, you have acknowledged and understood that the personal data provided to CONVEXMOB SRL, brand MOBILIS, constitutes a determining element for accessing the services offered by CONVEXMOB SRL, brand MOBILIS, and/or for conducting commercial/contractual activities.

How can you exercise your rights?

To exercise these rights, you may address the Personal Data Specialist within CONVEXMOB SRL, brand MOBILIS, with a written, dated, and signed request at the following email address: mobilis.office@gmail.com or at the following correspondence address: CONVEXMOB SRL, brand MOBILIS, Chișinău municipality, 6/1 Meșterul Manole Street, 1st floor.

Official website of the Agency for Consumer Protection and Market Surveillance of the Republic of Moldova.

These provisions may be subject to occasional changes/updates. We recommend that you check these provisions each time you use the CONVEXMOB SRL, brand MOBILIS, website in order to remain informed at all times. By accessing the mobilis.md website or using the services of CONVEXMOB SRL, brand MOBILIS, through the aforementioned website following any modifications, the new provisions shall be considered accepted.